Returning an item
We've updated our returns policy
Returns Policy
Returns Policy
Should you change your mind on an item you no longer want, we are happy to offer you either an exchange or your money back providing it is within 28 days of receiving your order. You will need to return your unused item back to us in the original packaging. Please email us: [email protected] and we will guide you through the return process.
Faulty items
If your item is faulty please contact us from the link below;
Above link here will open another window to send contact name/email/telephone number and brief description of the fault – sent to our email address.
Faulty items will be examined by our team or the manufacturer and where applicable a refund will be sent to your account within 28 days.
Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it's found to be faulty within 30 days, you're entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we're entitled to replace that item. Please note for some products repairs will have to be carried out by the manufacturer. If it can't be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Offers & promotions
When returning items for a refund that were bought online as part of a 'Promotional offer, discount’, all items involved in the offer must be returned.
This does not affect your statutory rights.
Postage information
Free P&P – Royal Mail 2nd class for large letter items / Evri for packets
£1.69 – Royal Mail 1st class
£9.49 – Special next day delivery 1pm Royal Mail
